I couldn’t make up my mind about which image to add here… should Jerry be shouting “show me the battery life” or should I have mashed Renee Zellweger’s line from the same film… “they ‘had-me’ at the retail outlet”?
Sounds like recent(ish) Xerox acquisition WDS is campaigning for greater transparency – honesty? – from the mobile industry with its published battery life times. Their recent study saw that “Only two of the 50 devices tested offered consumers an expected battery life for web browsing – the Apple iPhone 4S and the Nokia N9.”Read More Post a comment (0)
Android shipments just keep on going. Canalys reports (2Q-2011) that Android shipped 51.9mu (48% market share) which is good news – right?
Well… attached to the success is a downside. According to WDS reports* Android owners will contact technical support 1.3 times a year, and the average handle time (AHT) for the Tech Support Desk is 11 minutes 12 seconds. So every 1mu units shipped, will generate 243,750 hrs of tech support cost. That’s (@£30/hr) £7.3 million per 1 million devices. And it looks like Android’s on target to ship close to 200 million units this year… or £1.5bn of support calls; depending on how you’re looking at it.
*need to register for WDS reports